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Deploy Agent to WhatsApp

Learn how to connect your AI agent to WhatsApp Business so customers can interact with your agent directly through WhatsApp.

What is WhatsApp Deployment?​

WhatsApp deployment allows your AI agent to respond to messages sent to your WhatsApp Business number. Customers can chat with your agent using the app they already use daily.

Benefits:

  • Reach customers where they are
  • High engagement rates
  • Instant notifications
  • Rich media support (images, documents)
  • Global reach
  • Verified business profile

Prerequisites​

Before deploying to WhatsApp, you'll need:

  • ✓ A WhatsApp Business Account
  • ✓ A verified business phone number
  • ✓ Your agent created and tested in AgentsGT
  • ✓ Active AgentsGT subscription that includes WhatsApp integration
  • ✓ Access to WhatsApp Business API (or we'll help you set it up)

Understanding WhatsApp Business Options​

WhatsApp Business App vs. API​

WhatsApp Business App:

  • Free mobile app
  • For small businesses
  • Manual responses only
  • Limited automation
  • ❌ Not compatible with AgentsGT

WhatsApp Business API:

  • For medium to large businesses
  • Full automation support
  • Multiple users
  • ✅ Required for AgentsGT integration

Setting Up WhatsApp Integration​

To connect your agent to WhatsApp, you'll need a WhatsApp Business API account. If you don't have one yet, you can get it from Meta Business.

Step 1: Go to Integrations​

  1. Open your agent in AgentsGT
  2. Click on the "Integrations" section
  3. Find and click "WhatsApp"

AgentsGT Homepage

You'll see the WhatsApp integration form.

Step 2: Get Your WhatsApp API Credentials​

Before filling out the form, you need to get your credentials from Meta Business Manager:

  1. Go to Meta Business Manager
  2. Navigate to WhatsApp → API Setup
  3. You'll find your credentials there

Step 3: Fill in the Integration Form​

In AgentsGT, you need to provide three things:

WhatsApp API Key​

Paste your Access Token from Meta Business Manager.

WhatsApp Phone Number ID​

Enter your Phone Number ID from Meta Business Manager (it looks like a long number: 1234567890012345).

Webhook URL​

AgentsGT automatically generates a Webhook URL for you. You'll need to copy this and add it to your Meta Business Manager.

Step 4: Configure Webhook in Meta Business Manager​

Now go back to Meta Business Manager:

  1. In the WhatsApp API Setup page, find the Webhooks section
  2. Click "Configure Webhooks" or "Edit"
  3. Paste the Webhook URL you copied from AgentsGT
  4. Subscribe to messages events
  5. Click "Verify and Save"

Step 5: Activate the Integration​

Back in AgentsGT, toggle the "Active" switch to ON.

Click "Save" to save your settings.

AgentsGT Homepage

Testing Your WhatsApp Integration​

Send a Test Message​

Once everything is set up, it's time to test!

  1. Save your WhatsApp phone number in your contacts
  2. Open WhatsApp on your phone
  3. Send a message to your business number
  4. Wait for your agent to respond

What to test:

  • Send a simple question
  • Check if the agent responds
  • Try different types of questions
  • Make sure the conversation flows naturally

Check in AgentsGT​

You can also check if messages are coming through:

  1. Go to your agent in AgentsGT
  2. Check the Chat History or Conversations section
  3. You should see the WhatsApp messages there

Common Issues and Solutions​

Messages Not Going Through?​

If your agent isn't responding on WhatsApp:

  1. Check the Active toggle - Make sure it's turned ON in AgentsGT
  2. Verify your credentials - Double-check your API Key and Phone Number ID
  3. Check the webhook - Make sure the webhook is configured correctly in Meta Business Manager
  4. Test in Meta Business Manager - Send a test message from their tools first
  5. Check your credits - Make sure you have credits available in AgentsGT

Webhook Not Verifying?​

If Meta Business Manager can't verify your webhook:

  1. Copy the exact URL - Make sure you copied the complete webhook URL from AgentsGT
  2. Check permissions - Ensure you subscribed to "messages" events
  3. Wait a moment - Sometimes it takes a few seconds to verify

Need to Disconnect WhatsApp?​

To remove the WhatsApp integration:

  1. Go back to Integrations → WhatsApp
  2. Toggle Active to OFF
  3. Click Save

Important Things to Know​

WhatsApp Business Profile​

Make sure your WhatsApp Business profile is complete in Meta Business Manager:

  • Add your business name and description
  • Upload a professional profile picture
  • Fill in your business hours
  • Add your website and email

A complete profile builds trust with your customers!

Message Quality​

WhatsApp monitors the quality of business accounts. To maintain good standing:

  • Respond quickly - Users expect fast replies
  • Be helpful - Provide accurate information
  • Don't spam - Only message users who have contacted you first
  • Stay relevant - Keep conversations on topic

Best Practices​

For better conversations:

  • Use a friendly, conversational tone
  • Keep messages short and clear
  • Break up long information into multiple messages
  • Make sure your agent's system prompt is well-written

Monitor your agent:

  • Check conversations regularly in AgentsGT
  • Update your agent's knowledge based on common questions
  • Refine the system prompt if responses aren't quite right

What's Next?​

Congratulations! Your AI agent is now live on WhatsApp. 🎉

You can now:

Need help? If something isn't working, contact support and include:

  • Your WhatsApp Phone Number ID
  • What's not working
  • Screenshots if possible